Flow management & customer service
Meeting customer logistics requirements and product quality standards is IDEA’s priority. IDEA is known for its agility and responsive service and offers relevant and reliable flow-management solutions to optimise your logistics performance.
IDEA serves as the direct link between contacts for optimal flow management
IDEA can work in liaison directly with your customers and suppliers for smoother communication.
This approach makes it possible to better address your needs, whether standard or urgent. IDEA can also anticipate your needs through Business Intelligence tools, historical analysis and trend indicators.
IDEA offers greater visibility and real-time information on your requests, deliveries, component tracking and product integrity.
This is also how IDEA manages and launches operations.
Thanks to the expertise of its teams, IDEA can respond to non-standard or urgent requests, and those which require tailor-made solutions.
By entrusting IDEA with the management of their flows, manufacturers benefit from a professional and external view of their organisation, allowing them to effectively use the resources provided by IDEA for a smoother, safer, and faster supply chain.
The advantage of IDEA customer service
IDEA helps customers on a daily basis in managing flows through various means.
- A customer relationship management (CRM) system to monitor customer relations and a dedicated hotline to be in close contact with partners.
- A dedicated web platform to track and consolidate IDEA customer requirements in terms of transport, logistics services, transfers, handling and packaging.
- Around-the-clock availability and responsiveness to meet customer needs in terms of emergencies, on-call service and flow acceleration due to aircraft on ground (AOG).
- Tracking systems, geolocation, and product integrity monitoring (measuring shocks, temperature and humidity levels) to inform customers in real time.
- A comprehensive and clear vision of data managed via Business Intelligence technology.
- Optimal flow and stock management through a warehouse management system (WMS).
- Smooth and secure information flows through information system interfacing with customer ERP software (SAP, ORACLE) and EDI systems.